Privacy Policy

Grand House Ltd – Privacy Policy

Effective Date: 9 April 2025
Last Updated: 11 April 2025

At Grand House Ltd, we are committed to protecting the privacy and personal data of all individuals we work with, including talent, clients, collaborators, and visitors to our website.

This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.

1. Who We Are

Grand House Ltd
64 Southwark Bridge Road, London, England, SE1 0AS
Company No. 16309046
Email: hello@grandhouseldn.com

We are a UK-based creative agency representing talent and managing projects across the creative industries worldwide.

 

2. What Data We Collect

We may collect and process the following types of personal data:

  • Name, contact details, and postal addresses

  • Passport or ID details (for talent verification and contracts)

  • Bank account or payment details (for invoicing and remittance)

  • Creative portfolio materials (images, videos, bios)

  • Social media analytics and public engagement data

  • Communications with us via email or contact forms

  • Website usage (e.g., cookies, browser data, IP address)

 

3. Why We Collect Your Data

We use your personal information to:

  • Provide talent representation and agency services

  • Fulfil our contractual obligations

  • Issue invoices and process payments

  • Promote selected work (with your consent)

  • Respond to business inquiries and requests

  • Comply with legal or regulatory obligations

 

4. Sharing Your Information

We only share your data when necessary and with:

  • Clients, for confirmed or potential Opportunities

  • Third-party service providers (e.g., accountants, software providers)

  • Legal or regulatory authorities when required

We do not sell, rent, or trade your personal data.

 

5. Your Rights

You have the right to:

  • Access your personal data

  • Correct any inaccuracies

  • Request deletion or restriction of your data

  • Object to our use of your data

  • Request a copy of your data (data portability)

  • Withdraw consent at any time (where applicable)

To exercise your rights, please email: privacy@grandhouseldn.com

6. Data Retention

We retain personal data only as long as necessary to fulfil the purposes it was collected for, including legal, tax, and contractual obligations.

 

7. Data Security

We use appropriate technical and organisational measures to secure your personal data, including encryption, secure cloud storage, password protection, and access controls.

 

8. Cookies

Our website may use cookies and similar technologies to improve your experience and understand how you interact with our site. You can manage your cookie preferences in your browser settings.

 

9. International Transfers

We are based in the UK, but we work with international talent, clients, and partners. In some cases, we may transfer personal data to countries outside the UK or the European Economic Area (EEA).

When we do so, we ensure that appropriate safeguards are in place. These may include:

  • Transferring data only to countries with adequate data protection standards

  • Using Standard Contractual Clauses approved by the UK Information Commissioner’s Office (ICO)

  • Ensuring third-party service providers comply with international data transfer rules

If you are located outside the UK, your personal data may also be stored or processed in the UK, in accordance with this Privacy Policy.

 

10. Updates to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website. Material changes will be clearly communicated.

 

11. Contact Us

If you have questions or concerns about this policy or your personal data, contact us at: privacy@grandhouseldn.com

If you’re not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

 

12. Additional Information for UK GDPR Compliance

Legal Basis for Processing
We process personal data based on the following legal grounds:

  • Performance of a contract (e.g., talent representation, client services)

  • Compliance with legal obligations (e.g., accounting, taxation)

  • Consent (e.g., showcasing talent portfolios or promotional materials)

  • Legitimate interests (e.g., talent matching, managing client enquiries)

Contractual Necessity
For individuals working with us under contract (e.g., talent or clients), providing personal data is necessary. Without it, we may not be able to offer services or enter into agreements.

Automated Decision-Making
We do not use automated decision-making or profiling tools that produce legal or significant effects.

Third-Party Data
If we receive your personal data from someone else (e.g., a client or collaborator), we will treat it with the same care and in accordance with this policy. Where applicable, we will ask them to confirm they have permission to share it.